Empowering Success in the Service Based Business Industry
At Becoming 7 BPO, we specialize in providing front desk virtual services for service-based businesses. Our professional virtual receptionists handle your customer communications, appointment scheduling, live chat, and general administrative tasks, allowing you to focus on growing your business.
Key Benefits:
Reduced Costs, Improved Client Satisfaction, Seamless Operations
Who We Serve:
Becoming 7 BPO is designed for service-based business owners, including those in healthcare, real estate, legal services, and more. While our focus has been on empowering women entrepreneurs, we proudly serve all business owners striving for operational excellence and seven-figure growth.
Why Choose Us?
Experienced Professionals: Our team includes healthcare experts with over 16 years of experience, ensuring you receive knowledgeable and reliable support.
Customized Solutions: We tailor our services to meet the specific needs of your practice, allowing you to focus on patient care.
Cutting-Edge Technology: Utilizing top-tier platforms like eClinicalWorks and Zoom for Healthcare, we ensure secure and efficient service delivery.
Compliance and Security: Adhering to HIPAA and other regulatory standards, we prioritize the confidentiality and integrity of your data.
Our Services
Front and back office support, virtual receptionist services, appointment setting, etc.
​Call Handling & Receptionist Services
We ensure your calls are answered promptly and professionally.
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24/7 Availability: Never miss a call with our round-the-clock virtual receptionist services.
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Appointment Scheduling: Efficiently manage your appointments and reduce no-shows.
Appointment Scheduling & Management:
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Appointment Scheduling and Management: Efficient and organized scheduling of patient appointments to optimize your practice’s workflow.
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Patient Communication and Support: Enhance patient satisfaction with professional support for inquiries, follow-ups, and overall communication.
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Text and Live Support: (Available if integrated) Engage your clients via multiple channels.
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Telehealth Support: Seamless setup and management of telehealth appointments using Zoom for Healthcare.
Customer Support
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Customer Support & Complaint Resolution: We are the first line of defense for your customer service needs.
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General Inquiries: Prompt and professional handling of customer inquiries and support requests.
Expertise in the Service Based Business Space
​Leveraging Expertise for Superior Customer Service
At Becoming 7 BPO, we believe in the power of specialized knowledge. That’s why we utilize Medical Assistants and Estheticians to answer calls and handle customer interactions. Here’s how using experts within the service based business space can benefit your business and enhance your customer experience:
In-Depth Knowledge and Expertise
Our Medical Assistants and Estheticians bring a wealth of knowledge and expertise to the table. They are well-versed in the latest treatments, procedures, and products, enabling them to provide accurate and insightful information to your clients. This level of expertise builds trust and confidence, enhancing the overall customer experience.
Personalized Customer Interactions
Having professionals with a background in aesthetics ensures that customer interactions are personalized and tailored to individual needs. Whether it’s answering specific questions about a procedure or providing detailed product recommendations, our team can offer a level of service that goes beyond standard call handling.
Seamless Integration with Your Services
Our Medical Assistants and Estheticians seamlessly integrate with your existing services, ensuring that all client interactions are consistent with your brand’s standards. This integration helps maintain a high level of service quality and professionalism, reflecting positively on your business.
Enhanced Credibility and Trust
Using experts within the aesthetic space to manage customer interactions enhances your business’s credibility. Clients feel more assured when they know they are speaking with someone who understands their concerns and can provide expert advice, leading to higher satisfaction and loyalty.
Efficient Problem Solving
When clients call with concerns or issues, having a knowledgeable professional on the other end can lead to faster and more effective resolutions. Our team can quickly understand and address client needs, reducing wait times and improving satisfaction.
What Our Clients Say
From satisfied clients, highlighting their success stories
Becoming 7 BPO transformed our business operations, allowing us to focus on growth. Their expertise in process optimization is unmatched!
Jennifer Aiken
Founder and CEO
Thanks to Becoming 7 BPO, our customer service has never been better. They handle everything efficiently, and our clients are happier than ever
Shayla Green
CEO
Case Studies
Success Stories
Case Study 1: Medical Spa Transformation
Client:
Serene Spa & Wellness
Challenge:
High volume of unreturned calls leading to lost appointments and revenue.
Solution:
Implemented virtual receptionist services to handle incoming calls and appointment setting.
Result:
30% increase in booked appointments, resulting in an annual revenue boost of $150,000.
​Case Study 2: Streamlined Operations for Cosmetic Surgeon
Client:
Dr. Smith's Aesthetic Clinic
Challenge:
Inefficient back office processes causing delays and errors in patient scheduling and billing.
Solution:
Developed customized SOPs and provided comprehensive back office support.
Result:
40% reduction in administrative errors and a 25% improvement in operational efficiency, saving over $100,000 annually.
Case Study 3: Enhanced Customer Experience for Spa
Client:
Radiant Glow Spa
Challenge:
Poor customer experience due to long wait times and missed appointment reminders.
Solution:
Deployed virtual receptionists for appointment reminders and customer support.
Result:
20% increase in customer satisfaction and a 15% rise in repeat bookings.
The Impact of Missed Call
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Loss of $75,000 annually due to missed calls.
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80% of potential clients hang up if calls are not answered within a few rings.
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30% higher client churn rate for businesses that miss calls.60% of dissatisfied clients leave negative reviews
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How much does it cost to use Becoming 7 BPO services?Our services are customized based on your specific needs. To get an accurate quote, please schedule a free consultation call with us. We aim to provide cost-effective solutions that are significantly less than hiring a full-time receptionist.
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What industries do you specialize in?We specialize in service-based businesses, such as healthcare services such as Telemedicine Practices and Home Healthcare Providers. Aesthetic services :particularly in the traditional spa and medical spa sectors. We also are happy to work with the Legal Services, Real Estate, Financial Services, Education & Training Services and Technology Startups industries. Our team has extensive experience in these areas, ensuring we understand and meet your specific needs.
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How do you ensure quality and reliability?We have a rigorous hiring process to select the best professionals. Our team undergoes continuous training and performance evaluations to maintain high standards. We use advanced tools and systems to ensure reliability and efficiency.
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What are the benefits of using a virtual receptionist over hiring in-house?Using our virtual receptionist services can save you up to 50% compared to hiring a full-time receptionist. You avoid issues like high turnover, benefits costs, and training expenses. Our team ensures every call is answered and managed professionally, enhancing client satisfaction.
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Can I try your service before committing?Yes, we offer a free consultation call to understand your needs and demonstrate how our services can benefit your business. This allows you to experience our quality and reliability firsthand before making a commitment.
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How quickly can I get started with Becoming 7 BPO?Once you schedule a consultation and we understand your requirements, we can set up your services promptly. Our onboarding process is designed to be quick and efficient, ensuring minimal disruption to your operations.
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What if I need to reschedule my appointment?If you need to reschedule an appointment, you can easily do so through our contact methods. We strive to accommodate your schedule and ensure flexibility in managing appointments.
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How do you handle client data and privacy?We prioritize the security and confidentiality of your client data. Our systems are designed with robust security measures to protect sensitive information. We comply with all relevant data protection regulations.
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What kind of training do your virtual receptionists receive?Our receptionists undergo extensive training in customer service, appointment setting, and industry-specific knowledge. Continuous training ensures they stay updated with best practices and provide excellent service
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How does Becoming 7 BPO support business growth?By outsourcing your front and back office tasks to us, you can focus on growing your business. We handle administrative duties efficiently, freeing up your time to concentrate on client care, innovation, and expansion.
